Table of contents:
1. Creating the instructions
The instructions are stored locally (safely) in your Jira Service Desk Instance. The creation of a new instruction is a simple process and the interactive guide (for the administrators) is included in the tool. Each request type from the service catalogue (customer portal) can have a different instruction page.
- Open Jira instancec and navigate to the Serice Desk Project. Find the "setup instructions" link in the left menu.
- Now select the "request type" for which you would like to define the instructions and click "create".
- Put the instructions text into the window and click "save".
- Does the application work with the on-premise Jira Service Desk installation?
No. The application is designed for the Jira Service Desk cloud environment only. - Does the application work with the Jira Core product?
No. The application is designed for the Jira Service Desk cloud environment only.
2. Using the instructions
The instructions are by default displayed below the request description.
3. Data privacy policy
The general data privacy policy can be found here . The Service Desk Instructions application stores all the data in the clients JIRA Service Desk cloud instances. The informations are stored in the following JIRA Service Desk objects: "project properties". This application is not transfering nor processing any information outside of the clients Jira Service Desk cloud instances.
4. Frequently asked questions
Please use the support form on the JS-Factory homepage if you have any other questions about the product.