Instructions for Service Desk Agents
Organize your service desk agents' work with instructions and runbooks directly inside Jira. Keep all procedures in one place.
Jira Service Desk
- Define a specific set of instructions for each request type
- Agents see disclosures, warrants, warnings and limits directly in the ticket
- Set expectations and list all steps to fulfill the request—with links, tables and images
Key benefits
Runbooks in Jira
Store step-by-step instructions and runbooks where agents work. No context switching.
Consistent procedures
Everyone follows the same procedures. Reduce errors and onboarding time.
Easy to update
Update instructions in one place. Agents always see the latest version.